Patient & Consumer Engagement
Maine Quality Counts (QC) strategic priority in Consumer Engagement is to foster meaningful consumer engagement in transforming health and health care in Maine. We are doing this through consumer leadership in health system transformation, providing quality messaging to Maine consumers/patients to improve health and health care, providing guidance on the implementation of the Maine Patient Centered Medical Home Pilot (PCMH), promoting measurement and public reporting of patient experience of care and promoting use of evidence based self management programs.
How we are engaging patients and consumers:
"Better Health. Better ME!” Patient Engagement Campaign
“Better Health. Better ME!" is one of QC's patient engagement campaign initiatives that works with our partner organizations to engage, empower and enable patients/consumers to help them become more involved in their health and health care. “Better Health. Better ME!” offers both patients and Primary Care Providers the tools, guidance, and resources they need to begin the necessary conversations.
“It’s All About ME!” brochure suggests that patients take four steps to become more active partners in their care. Quality Counts and its partner organizations are reaching out to tens of thousands of Mainers with the "Better Health. Better ME!" messages at events around the state and through other communication outlets. Click here to download a copy of the brochure outlining the four steps.
Patient Family Leadership Tools and Technical Assistance (PFLTTA) for Primary Care Practices
The Consultation team members are individual consumers and health care organizations committed to patient centered care (PCMH) and the success of the PCMH pilot statewide. To learn more about the Patient Family Leadership Tools and Technical Assistance (PFLTTA) for Primary Care Practices, contact the PFLT consultant, Kim Humphrey at firstname.lastname@example.org.
PFLTTA services advocate for the inclusion of the patient voice to improve health care systems and advance high quality, patient centered care. Maine has a culture of strong and sustainable partnerships among patients, families, caregivers, communities and health care providers to achieve safe, timely, effective, efficient, equitable and patient centered care.
The PFLTTA serves as the consumer engagement arm of the Maine Patient Centered Medical Home (PCMH) Pilot and provides input on the development, implementation and evaluation of the pilot. The PFLT consultative services:
- Provide consumer engagement support and technical assistance to the 26 PCMH pilot practices.
- Engage and support patients, along with their families and caregivers, in having a voice and leadership role in the design and delivery of patient centered care for themselves and their practice community.
QC Consumer Advisory Council
Members of the QC Consumer Advisory Council attend regular meetings of the group and provide their input and guidance to ensure that all QC programs and initiatives appropriately reflect the consumer/patient perspective and effectively partner with consumers.
Specific issues and tasks addressed by the Council include but are not necessarily limited to the following:
- Support consumer leadership in health system transformation
- Provide guidance on ways to ensure/ support consumer representation and engagement in health system improvement initiatives, and to help shape the provider culture to support consumer engagement in improving health and health care
- Promote quality messaging to Maine consumers to improve health and health care
- Provide guidance on development of the planned QC consumer engagement campaign, including development of effective messages and methods for disseminating messages
- Provide guidance on implementation of Maine PCMH Pilot and spread of the PCMH model
- Promote measurement and public reporting of patient experience of care
- Provide guidance on development of statewide patient experience surveying of physician practices
- Promote use of evidence-based self management programs – e.g. Living Well
- Provide guidance on best ways to engage consumers in use of these programs