Programs and Activities Improving Practice Quality


Caring for ME

A comprehensive and regularly updated resource page for responding to Maine's opioid and heroin crisis.


Chronic Care Management Code Training Sessions

As of January 2015, Medicare is now paying for non-face-to-face care management sevices, using CPT code 99490.  Beneficiaries must be eligible (having two or more chronic conditions and other requirements) and practices must meet a list of standards, including beneficiary education and consent, use of an electronic health record (CCM Certified), a shared care plan, improved beneficiary access to care, and the ability to provide care management, transition services and coordination with home and community-based providers. Maine Quality Counts offers trainings to help practices provide reimbursable chronic care management.


Chronic Disease Improvement Collaborative

Maine Quality Counts and the Maine Center for Disease Control and Prevention are partnering to provide support to primary care practices to improve team-based chronic disease management as part of a broader statewide initiative to prevent and control heart disease and diabetes.

Community Care Teams

Community Care Teams (CCTs) recognize that many patients have needs and barriers to care that can reach beyond the capacity of even the most robust primary care physician practice. CCTs are multi-disciplinary, community-based, practice-integrated care management teams that will work closely with the Patient Centered Medical Home (PCMH) Pilot practices to provide enhanced services for the most complex, most high-needs patients in the practice.


Maine Chronic Pain Collaborative

The Maine Chronic Pain Collaborative, a partnership between Maine Quality Counts, the University of New England, Maine Medical Association and Penobscot Community Health Center, is a multi-stakeholder initiative to increase quality and patient safety related to the management of chronic pain and safe prescribing of opioid medications.


Maine Patient Centered Medical Homes/Health Homes

Recognizing the essential role of primary care in our health care system, the Dirigo Health Agency’s Maine Quality Forum (MQF), Maine Quality Counts, and the Maine Health Management Coalition work together to lead the Maine Patient Centered Medical Home (PCMH) Pilot. The participating pilot practices include a diverse mix of adult and pediatric practices from around the state that were selected for their demonstrated leadership for and commitment to the principles of the PCMH model.

Northern New England Practice Transformation Network

Under the CMS Transforming Clinical Practices Initiative, the Northern New England Practice Transformation Network, a partnership between Maine Quality Counts, the New Hampshire Citizens Health Initiative at the University of New Hampshire Institute for Health Policy and Practice, and Vermont Program for Quality in Healthcare, Inc., will provide technical assistance support to help equip clinicians in Maine, New Hampshire and Vermont with tools, information, and network support needed to improve quality of care, increase patients’ access to information, and spend health care dollars more wisely.

Patient-Provider Partnership (P3) Pilots

Maine Quality Counts (QC) serves as a contractor to the state of Maine under the Maine State Innovation Models (SIM) initiative to provide quality improvement support for Patient-Provider Partnership (P3) Pilots to promote more effective communication between patients and their health care providers and more active engagement of patients in their health care decisions.

Patient Safety Resources

Two new resources developed through the Maine Quality Forum are now available on this website to help improve patient safety in medical offices. The Improving Medical Office Patient Safety Toolkit provides medical offices resources for improving office processes, standardization, and staff training. The Resource Guide for Health Systems: Implementing the AHRQ Medical Office Survey on Patient Safety Culture provides health systems with additional information and lessons learned to administer AHRQ’s Medical Office Survey on Patient Safety Culture and use the results for quality improvement.

QC Health Improvement Partnership Leadership Group

The mission of QC Health Improvement Partnership Leadership Group (QCHIP) is to provide operational guidance, advice, and direction for Maine Quality Counts adult health improvement collaboratives and initiatives.

QC Learning Community

Learn more about the health issues that matter to you. The QC Learning Community offers complimentary online webinars for health care providers/administrators, patients and consumers.

TeamSTEPPS in Primary Care

TeamSTEPPS stands for Team Strategies and Tools to Enhance Performance and Patient Safety. These strategies and tools are a powerful solution to improve patient safety within your organization. TeamSTEPPS is an evidence-based teamwork system to improve communication and teamwork skills among health care professionals.

The Primary Care version of TeamSTEPPS adapts the core concepts of the TeamSTEPPS program to reflect the environment of primary care office-based teams.