Building Team Resiliency to Sustain Health Care Transformation

Thursday, September 29, 2016
The Augusta Civic Center
8:00 AM - 3:45 PM
 5 CME Credits Available


Maine Quality Counts held it's final Learning Session of 2016 for 175+ primary care teams, Community Care Teams, and patient partners

Learning Objectives:                                                                                                                    

Provide Leaders and Staff teams from Health Homes, Behavioral Health Homes, and Community Care Teams will:

  • Participate in networking and peer sharing opportunities to strengthen integration
  • Learn key competencies to facilitate resiliency within their health care teams
  • Sustain the transformation to patient centered quality care by identifying opportunities to improve data informed workflows


To view the Agenda for the day CLICK HERE.

Morning Keynote Speakers:

9:00 am - 10:00 am

Melora Simon, MPH - Stanford Medicine: Clinical Excellence Research Center

John F. Chamberlain, MD - Professor of Medicine and Pediatrics at the University of Rochester School of Medicine

MAINE REACTORS:  Emma J. Ansara, FNP, HealthReach; Richard M. Engel, MD, Maine Medical Partners - Westbrook Internal Medicine


Thoughts on Aligning the Best Diabetic Care Between an HH and a BHH:  HbA1c
10:00 am - 10:20 am
PRESENTERS: Rhonda C. Selvin, APRN, CNP, Maine Quality Counts; Elsie Freeman, MD, MPH, Maine Quality Counts
Learning Objectives:
  • Establish the clinical importance of testing HbA1c levels
  • Identify good practice for HbA1c testing for people living w/diabetes or prescribed 2nd generation antipsychotics
10:30 am - 11:45 am

A1) Supporting our Leadership:  What do Primary Care Providers Need?

PRESENTERS:  Melora Simon, MPH, Stanford University; Steve Martin, MD, EdM, Barre Family Health Center, University of Massachusetts Medical School; John K. Chamberlain, MD, FAAP, MACP, University of Rochester School of Medicine and Dentistry

A2) Moving to Population Health:  Managing Change within Behavioral Health Home Organizations

PRESENTERS:  Kathy Vezina, RN, MSN, JD, Esq., Daniel Hanley Center for Health Leadership; Jodi Beck, RN, Kennebec Region Health Alliance


A3) BHH 101:  What Makes BHH Teams Effective?

PRESENTERS:  Michelle Ayotte, MHRTC, MaineCare; Liz Miller, MPH, Quality Counts; Sam Nolan, MaineCare; UCP Team

A3 PowerPoint Presentation


Behavioral Health Homes 101 Handout
QC BH Learning Collaborateive Webinar Resource
SAMHSA Population Management in BH Handout


A4) Better Patient Care through Strong Clinical Support

PRESENTER:  Theresa Knowles, FNP-C, Penobscot Community Health Care



CHF Order Set
MA Standing Orders
UDS-Standing Orders
Diabetes Standing Orders
Standing Orders- Comfort Pack Protocol
Standing Orders Influenza - Children
Standing Orders Influenza - Adults
Protocol for Urine Dipstick (Urinalysis)
Protocol for Urine Pregnancy Tests
Medical Assistants Competency Checklist
Medical Assistants Standing Orders - Procedures
Prescription Refill Standing Orders 


A5) Lean in:  Workflows that Get Results

PRESENTERS:  Steve Musica, MsEM, Lean Healthcare East; Bob Cameron, BSIT, Lean Healthcare East


12:00 pm - 12:30 pm

Learning Objectives:

  • Participants will develop/strengthen at least one key relationship in their medical neighborhood.


Dancing with Data:  MaineCare Data Focused Learning Collaborative
12:30 pm - 12:50 pm
PRESENTER:  Amy Dix, MaineCare
Learning Objectives:
  • Identify opportunities for Health Homes and Behavioral Health Homes to be involved in improving HbA1c Testing for MaineCare patients/consumers
  • Understand how to use MaineCare practice-specific data to improve the care of patients/consumers related to HbA1c Testing

Working Together in Teams and Community
1:15 pm - 2:30 pm
PRESENTERS:  Rhonda Selvin, APRN, CNP, and Practice Facilitators, Maine Quality Counts
The Brain Architecture Game 

Learning Objectives:
  • Participants will develop team and community building skills
  • Participants will have a positive experience in taking a complex issue that can be simplified while fostering relationships

Stories From the Field:  Behavioral Health Integration at Work
2:30 pm - 3:30 pm
PRESENTERS:  Trip Gardner, MD, Penobscot Community Health Care; Angela Feliccia, MSW, LCSW, Penobscot Community Health Care
Stories From the Field Video Presentation
Stories From the Field Audio Only
Afternoon PowerPoint Keynote Presentation

Learning Objectives:

  • Learn strategies to overcome cultural barriers between providers and work effectively on interdisciplinary teams
  • Identify opportunities to improve patient/consumer care through behavioral health integration



Post Learning Session Event for PCMH Practices

After PCMH: Options for Supporting Primary Care